Currently, we accept orders from and ship within the continental 48 states
only.
30 Day Money Back Guarantee
Your satisfaction is our highest priority. We will do our best to satisfy your
requirements. We offer a 30 Day Limited Money Back Guarantee return policy. Any
unused, resalable merchandise in original condition and in their original boxes
or packages may be returned for exchange or refund within 30 days of the order
date. The returned item must be in the original box with all paperwork. The item
must be unused and unopened. We will refund the product price only. Inbound and
outbound shipping costs will not be refunded. Orders that received discounted or
free shipping will be charged for initial shipping cost as well as returning
shipping cost.
If the item(s) have been used or tested in any way, it can be returned if in a
re-sellable condition (this will be evaluated when we receive the item(s)) and
within 30 days from date of purchase. It must be in its original box and all
packing materials must be included. Any items that have been opened (excluding
media) or used will incur a restocking charge of 15% of the item(s) price. All
items which are shipped via freight will be charged a 15% restocking fee
regardless if they have been opened or not. The customer will also incur the
expense of all shipping charges, even if the order was sent with free or
discounted shipping. Inbound and outbound shipping costs will not be refunded.
Orders that received discounted or free shipping will be charged for initial
shipping cost as well as returning shipping cost. Any returns shipped via
freight collect to the return address will be refused and returned to shipper.
We will not cover the return shipping fees.
Items that have been damaged due to the weather or inappropriate storage are not
returnable at any time.
Custom orders, including custom cut arrows or shafts are not returnable, unless
deemed defective (by us).
How do I return an item?
For returns on items that are not damaged (see Claims below), please contact a
Customer Service Representative within 30 days of receipt of your merchandise
via email at returns{at}WeHaveArrows.com. Please include your order number and the reason for your return in
your email. We will respond within 24 hours with a Return Authorization Number
and instructions for returning the item to us. All returns MUST have a Return
Merchandise Authorization (RMA) Number. All returns received without an RMA
number will be refused and shipped back at the customer's expense.
SHIPPING
Shipping Methods: Ground Service (Best Way)
Packages returned to us as undeliverable, refused, not picked up, etc (excluding
us misaddressing the package), will only be reshipped at the request and expense
of the buyer.
In the event the customer decides they no longer want the undelivered item(s):
1. If the item(s) are blank (un-cut, un-imprinted or personalized) a refund,
minus a 15% restocking fee and the S&H charge, will be issued if the customers
credit card.
2. If the item(s) are cut to length, imprinted or personalized, no refund or
credit will be issued.
Items shipped by either FedEx Ground, UPS, DHL or USPS - Priority that have been
scanned "DELIVERED"; Are declared Delivered and WeHaveArrows.com will not be held responsible
for the replacement of that item(s) in the case of loss, theft etc.
Insurance:
All items shipped via FedEx Ground or UPS are insured.
Insurance Claims:
Claims for damaged item(s) must be emailed to us within two (2) business days of
receipt of the shipment.
The entire contents must be kept in its original packaging for inspection by the
shipping agent or WeHaveArrows.com.
After verification and approval by the shipping agent, we will reship the
damaged item(s) to the customer.
Depending upon the shipping method used, there may be more steps, than listed
above, in filing a claim with the shipper.
Items shipped to the wrong or an incorrect address:
We will ship the item(s) to the address, which is provided by the customer via
our online order system.
We will not reship an order, free of charge, if the customer has supplied us
with an incorrect address.
If we make an error and ship the item(s) to an address, which is different than
the address that was given by the customer, we will reship the order via ground
service at no additional charge to the customer.
Faster shipping methods other than ground may be available, but the additional
shipping cost for the premium shipping service will be the responsibility of the
customer.
Incorrect item(s) shipped:
If the customer feels we have shipped them the wrong item(s), then they must
keep the entire contents in their original packing materials and notify us via
email within three (3) business days of receiving the shipment.
Upon notification, we will:
Verify that the wrong item(s) were indeed shipped.
Promptly reship the correct item(s) via ground service at no additional charge
to the customer.
Arrange for the incorrect item(s) to picked up and returned to us at our
expense.
S&H is not refundable (unless we shipped the wrong item).
TERMS OF USE REVISIONS
WeHaveArrows.com may revise these terms of use by updating this posting. You agree that in
the event any portion of these Site terms of use are found to be unenforceable,
the remainder of these Site terms and conditions shall remain in full force and
effect. By using this Site you agree to be bound by any such revisions and
should therefore periodically visit this page to determine the then current
terms of use to which you are bound.
All Materials © Copyright 2008 by WeHaveArrows.com
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